Frequently asked questions

The costs for a live-in care au pair are affordable because they are covered by the PGB. The amount of the PGB is based on the degree of care you or your loved one need. This is also used to determine the ZZP code (Zorgzwaartepakket; care intensity package), which is done by the competent authorities or nurses. Inhome Care Partners does not determine this as this would create a conflict of interests. Due to the lower cost of living in Hungary compared to the Netherlands, the salary of the carer is relatively high. A carer from the Netherlands would be much more expensive, which means that the PGB would be insufficient and that the family would have to make a financial contribution.

There are no costs for you once you have been allocated the PGB that is part of your loved one’s ZZP. Our carers earn a good salary by Hungarian standards, and they do not have any additional room and board expenses. View the PGB rates of 2020 here.

All carers are a member of our cooperative and work on a self-employed basis. This means that they are not employed by you. The carers are employed under a standard contract of the Sociale Verzekeringsbank (SVB). The SVB manages your budget and pays out the carers so that you have little or no worries. In most cases, the carers work on a self-employed basis. Inhome Care Partners can advise or assist you in applying for a PGB and filling in contracts. The carer can start as soon as your PGB has been allocated.

This depends on the availability of our carers. A carer will be available once an assignment ends or when we find a new qualified carer for you. You can call us to enquire about availability and waiting times. Once your PGB has been allocated, it usually will not be before long that the carer can start. Each client is generally assigned two regular carers, who alternate after several weeks. If you are in urgent need of a carer, we can often arrange for a temporary carer to stay until the permanent carers can start.

Our carers are qualified professionals. They meet the same professional standards as comparable carers do in the Netherlands. They are knowledgeable and experienced in caring for people with dementia, Parkinson’s disease, multiple sclerosis, ALS, cerebral haemorrhage, rehabilitation, cancer and other medical conditions. The carers selected by us are committed, loving, motivated and flexible.

Privacy is important for both parties. As the carer will move into your home, they require their own room; this is to safeguard privacy for yourself as well as the carer. This room should have TV and internet access. The carer will have their own space where they can take a break, rest and sleep. The breaks and rest times will be determined in consultation with you. Apart from that, the carer is essentially a member of the household. The carer will cook your meals and join you for the meals if you prefer.

Any agreements about free time are made between you and the carer. Live-in carers also have their days off, which is also discussed in advance.

If the carer is unable to work due to illness, Inhome Care Partners will work with the carer to arrange for a competent, suitable replacement as soon as possible. There will be no additional costs involved. Holidays will be scheduled in consultation with the care recipient, during which time we may temporarily provide another carer.

Our carers are not authorised to perform medical treatments (so-called ‘reserved procedures’). If medical treatments are required, we will work with regular care providers, such as BIG-registered nurses, the GP and home care.

During the intake interview, our care manager compiles as much information as possible about your loved one or family member. This consists of the clinical profile and prognosis, the family and living situation, personal interests and expectations about the carer. The intake includes a visit to the care recipient’s home, on location. Based on the availability of carers and the profile we have of them, we will then make the most suitable choice. We strive for the best match!

– Completed vocational training and relevant experience in healthcare;
– Certificate of No Objection for working in healthcare;
– Dutch, German or English language proficiency. If the carer does not speak Dutch, they must be willing to follow a basic Dutch language course and learn to use the translation app on their smartphone;
– Health certificate;
– The carer’s home situation should allow for long-term placement in the Netherlands, i.e. no mothers of young children;
– Motivation and interest; and
– Personality traits: loving, communicative, independent, stable, flexible. 

There is a trial period of one month. In the unlikely event that there is no ‘click’ between the care recipient and the carer, the care recipient may request Inhome Care Partners to arrange for another carer. If the initiative and decision to do so is taken by the care recipient, they will reimburse the return ticket of the departing carer. Subject to availability, Inhome Care Partners will arrange for another carer as soon as possible. There will be no additional costs involved.

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